The qualities that set high performers apart from their colleagues have been put under the research microscope of two marketing professors at the W. P. Carey School of Business.

In the old days, an unpleasant customer service experience prompted an outraged report circulating among a few friends and relatives. Today, a spurned customer has the potential to reach millions through Word of Web (WOW).

To wait or not to wait is not the question. Rather, it's how — and to what extent — an imposed delay affects our enjoyment of consumer products. W. P. Carey School of Business marketing professors take a closer look at delays and consumer opinions.

As the Center for Services Leadership at the W. P. Carey School of Business enters its third decade, its founders recall a time when they faced off with skeptics who doubted the importance of services in business education.

A marketing professor at the W. P. Carey School of Business examines the client-supplier relationship in a recent research survey.

Steve Phillips is vice president and chief information officer for Avnet, Inc.

Social isolation in the U.S. has been on the rise for decades, according to research conducted in 2006 by sociologists.

Companies like IBM, PetSmart and Marriott have been proving that enormous success, and enormous profits, can be found in services. Yet services have always been difficult to get your arms around — difficult to understand.

"There is no arrival at customer service excellence," said Terry Cain, vice president of operational excellence at Avnet, Inc.

One-third of U.S. adults are obese, and another third are overweight, according to data recently published in the Journal of the American Medical Association. Marketing scholars Naomi Mandel, Andrea Morales and Steve Nowlis have been investigating what influences our decisions about diet.