What's in a name: Cardinals Stadium seeks a partner
Arizona Cardinals Stadium, a $355 million, multi-purpose, high tech athletic entertainment facility, is considered among the top ten in the world. When it officially opened on September 10 it sported all the bells and whistles, except one: a corporate name and a lucrative naming rights contract.
Changing channels: It's all about what clicks with customers
When Dell Computer Corp. announced in May that it is opening two retail stores, retail industry observers took note. Dell, with $56 billion in revenue this year, was a pioneer in developing the online model of retailing. Brick-and-mortar retailers have followed, creating their own online stores.
Clashing cultures contribute to racial disparities in medical care
Clashing cultural cues – rather than discriminatory doctors – could cause at least part of the medical care gap between black and white Americans, according to a recent study of patient adherence by Jonathan D.
How may I help you? Revolutionizing service in China
Service is the next frontier in the Chinese economy.
Advice to U.S. tourism and hospitality industry: Learn some Mandarin
As China's economy grows and stringent travel restrictions are relaxed, urban middle- to upper-class Chinese are increasing looking beyond their borders for travel. While a staggering 31 million Chinese traveled abroad in 2005, only 100,000 visited the United States.
Beauty and the sales commission: Looks can boost performance
You wouldn't expect to see a scrawny, spectacled, beak-nosed Chippendale dancer any more than you'd expect Hooters to hire an obese waitress. But, surely, looks don't matter for the highly educated and trained sales professionals that pharmaceutical companies send to doctors' offices.
Picky, picky: Consumers tend to reject 'contaminated' merchandise
Did you ever notice how shoppers often thumb through magazines, but when it comes to making a purchase, they never pick the one at the front of the rack?
Pediatric studies link TV advertising with 'global fattening'
Since 1980, the proportion of overweight U.S. children ages 6 to 11 has more than doubled, according to the Centers for Disease Control. Childhood obesity doesn't stop at our nation's borders; it's a global trend.
Top customer service providers value their front line employees
A smart customer service employee knows there is a fine line between a pleasant, efficient discussion of the customer's needs leading to the discovery that she would be better served with the company's upgraded service ...
Consumer backlash stings in response to sneaky sales tactics
A company is unlikely to gain satisfied and loyal customers when they feel they've been duped. Companies that employ stealth marketing — otherwise known as undercover or guerilla marketing — hire shills to pitch products or services to potential but unsuspecting consumers.