Deciding how to decide

How does your organization make decisions? Thomas Davenport, a professor of Information Technology and Management at Babson College and author of "Competing on Analytics: The Science of Winning," has taken a systematic look at the way decisions are made.

James Spohrer: How systems interact to deliver services

By the time you reach your office every day you have already tapped into numbers of service systems.

Privacy practices: The challenge of safeguarding digital data

Privacy once meant drawing the drapes. Now that we depend on technology to do the world's business, privacy means securing data, protecting personal information and keeping hackers at bay.

Medicine gets personal: Sidney Taurel discusses tailored therapeutics

The future of the pharmaceutical industry lies in its willingness to share scientific information, tailor drugs for individual patient groups and have the courage to walk away from some therapies in order to improve outcomes in other areas, says Eli Lilly and Company chairman of the board Sidney

Eric Crown: The swirling computer business of the roaring '90s

For alumnus Eric Crown, his induction into the W. P. Carey School's Hall of Fame is sweet vindication. While pursuing a degree in computer information systems, Crown, 46, wrote a paper on a potential mail-order business that would sell parts for the burgeoning computer market.

Sustainable servers: How IT can help companies preserve the environment and the bottom line

An explosion of electronic data is creating more demand for more storage capacity and for more servers. More servers mean more energy demands, increased costs and a greater impact on the environment.

Diagnosing the adoption of IT to make health care healthier

Last year, Dennis Quaid's anguished visage was splashed across the tabloids. Like many Hollywood stories, this one revolved around drugs. But it wasn't the usual A-list overdose or contraband possession.

Analysis: Kevin J. Dooley asks are political blogs predictive?

2008 will be remembered for the classic battles between Obama and Clinton and McCain and Obama, but political wonks will also note the historical nature of this presidential campaign because of the profound impact that the Internet and social media have had on the dynamics of the race.

Smart services: Customer focus turns technology into solutions

To many participants at the recent Digital Smart Services Leadership Summit hosted by Qualcomm in San Diego, the phrase "smart services" is digital by definition.

Jamming out Web services? Maybe you need a conductor

Anyone who's ever watched a jazz ensemble jam knows it's a fluid process. Players have to listen to each other, yield the stage sometimes, take the spotlight every now and then and always stay in sync with the group.