The ubiquitous Microsoft Office suite claims an impressive 95 percent market share. Yet since 2000, a free suite of software that includes spreadsheet and word processing programs similar to Excel and Word has evolved.

Computer network problems cost American businesses $100 billion each year.

In our last issue, Ajay Vinze and Raghu Santanam, both information systems professors at the W. P. Carey School of Business, discussed how principles of supply chain management might be applied to public health emergencies.

In the world of the miscellaneous, information isn't the important stuff; it's what happens between those bits and pieces that counts, according to David Weinberger.

To customers, there's not much to loyalty programs; on the surface they're usually just a piece of plastic and a "Here's how much you saved" line at the bottom of a receipt. But experts at the W. P.

Information technology jobs rank high on the list of those most likely to be outsourced to other countries, and thousands of such jobs have been "offshored" in recent years.

Chances are, service-oriented architecture and an active data warehouse are coming to your IT shop, if they haven't already done so. According to Michael Goul, professor of information systems at the W. P.

When a big software company releases a new product it often comes with the now ubiquitous "version" number: 1.0, 2.0, etc. In the past few years, a second version of the Web has emerged with the moniker Web 2.0.

Enterprise resource planning (ERP) systems have a growing reputation for being big, slow, pricey and just about impossible to change once they're installed. Those aren't exactly promising survival traits in competitive environs that demand IT agility.

The premise of best-selling author Don Tapscott's new book, "Wikinomics," is a message that is either frightening or exhilarating, depending on your place in the business world and your willingness to embrace the inexorably rising tide of mass collaboration in a digitally-driven culture.