Arizona's health information technology (HIT) industry and health-care delivery system are on the brink of radical transformation as Arizona Health-e Connection prepares to publish its proposal offering a "road map" for development and implementation of a statewide, unified HIT network.

Business-process agility is top-of-mind for many business and technology executives these days. But just what is it? Why do companies need it? How do they get it? And what role does technology play?

Knowledge Management (KM) systems have provided companies with a tool that allows them to collect and provide access to the collective expertise of their employees. The appeal is obvious: Sharing experiences and lessons leads to efficiency and innovation.

Progressive American universities will need to create a new academic discipline, services sciences, management and engineering, to provide the necessary high-value, services-centric graduates of the future.

Passwords are "the dirty little secret" of the computer-security industry, says Arvind Krishna, a software security expert. The use — and misuse – of passwords illuminates a cyber-security conundrum: is it about the user, or the data?

In tomorrow's economy, "jobs will go to the best-educated work force, where there is a strong IT infrastructure, innovation and a supportive government," says John Chambers, the dynamic CEO of Cisco Systems Inc.

Your company's most valuable resource may be locked inside the brains of employees. A W. P. Carey School of Business professor has written a paper that describes ways a business can unlock and use this powerful resource.

Lacking chic surroundings or cordial salespeople, e-tailers must work harder at gaining the trust, respect and ultimately loyalty of their customers.

While integrating different software applications is always a challenge, it is easier when the different components come from the same vendor and are designed to fit together.

Keyword searches can be a waste of valuable time, affecting productivity in a company with an extensive database.