Americans are fed up with bad customer service, increasingly seek 'revenge' over it
Customer 'rage' has tripled since 2020, according to ASU survey.
In this story published April 1, 2023, on FOX Business:
A recent survey released by Arizona State University's W. P. Carey School of Business found Americans are experiencing record-high problems with products and services, with 74% of customers reporting issues, up from 66% in 2020 and 56% in 2017.
Latest news
- Full-time MBA program helps Gina Larson transition from Peace Corps to running cross-cultural venture
Returning from serving in the Peace Corps in Kosovo, Gina Larson (Full-time MBA '26) has found a…
- The subscription trap and how it impacts students' budgets
Monthly subscriptions can reinforce behaviors like the sunk-cost fallacy and loss aversion,…
- Digital therapeutic approach to health literacy can enhance patients' engagement with educational materials
An ASU information systems expert discusses the limitations of digital technology related to…