Got bad customer service? How to complain well and get results

Sick of getting the runaround when you have a billing or product problem? Learn how to get your issues solved quickly, according to findings from the Customer Rage Study.

Sick of getting the runaround when you have a billing or product problem? Learn how to get your issues solved quickly, according to findings from the Customer Rage Study.

In this story published Dec. 2, 2019, on Consumer Reports:

Consumers have had it. More than half of Americans report that they’ve had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by the experience, and a third reported feeling anxious, betrayed, or sad about it, according to the 2017 Customer Rage Study, conducted biannually by the consulting firm Customer Care Measurement & Consulting (CCMC) and the W. P. Carey School of Business at Arizona State University.